Information Technology

Categories (15)

Accounts & Access

This category will contain information about various types of accounts (email, EPIC, Banner, etc.....)

Computers & Mobile Devices

Enterprise Applications and Database

Knowledge base articles regarding Banner, Ellucian, Jamf, SharePoint, Office365, Concur, Self Service, and other enterprise applications.

Classroom Services

IT Purchasing

SharePoint & Office 365

Software & Applications

Telephone & Voicemail

Wireless & Networking

Websites & Web Content Management

Information Security / Cybersecurity

Printing

Educational Technology

3D Technology

Lab Devices

Student Lab Devices that may require intervention from IT to act as Vendor/College Liasons and assisted support.

Articles (10)

E-mail Cloud Migration - FAQ, Troubleshooting & Common Solutions

Information, troubleshooting & common solutions related to e-mail cloud migration.

Google Apps

How to Retrieve a Voicemail from Off Campus

I Drive to OneDrive Migration - FAQ, Troubleshooting & Common Solutions

Information, troubleshooting & common solutions related to the I Drive to OneDrive migration.

IT Service Level Agreements (SLAs)

Laptop Locker

Remote and Hybrid Work Mandatory Training

Employee training for remote and hybrid work

Returning to Campus - Setting Up Your Computer

Instructions on setting up a desktop workstation

WesternU's IT Ecosystem

What to Expect After Graduation

Explains what access will be retained or lost upon graduation, with instructions on keeping your account, files, and email activeq