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Information Technology
Information Technology
Categories (13)
Accounts & Access
This category will contain information about various types of accounts (email, EPIC, Banner, etc.....)
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Computers & Mobile Devices
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Enterprise Applications and Databases
Knowledge base articles regarding Banner, Ellucian, Jamf, SharePoint, Office365, Concur, Self Service, and other enterprise applications.
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Classroom Services
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IT Purchasing
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SharePoint & Office 365
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Software & Applications
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Telephone & Voicemail
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Wireless & Networking
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Information Security / Cybersecurity
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Printing
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Educational Technology
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Lab Devices
Student Lab Devices that may require intervention from IT to act as Vendor/College Liasons and assisted support.
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Articles (11)
Pinned Article
What is iPaaS?
A breakdown of what iPaaS is
I Drive to OneDrive Migration - FAQ, Troubleshooting & Common Solutions
Information, troubleshooting & common solutions related to the I Drive to OneDrive migration.
IT Expenses Per User/FTE
This Knowledge Base Article is intended to assist Colleges in projecting costs associated with program expansions.
IT Service Level Agreements (SLAs)
Laptop Locker
Remote and Hybrid Work Mandatory Training
Employee training for remote and hybrid work
Returning to Campus - Setting Up Your Computer
Instructions on setting up a desktop workstation
TechSupport After-hours Support & Surge Support
WesternU's IT Ecosystem
WesternU's IT Ecosystem - Application Types
This KB article is to provide an explanation of each Application Type used within the IT EcoSystem.
What to Expect After Graduation
Explains what access will be retained or lost upon graduation, with instructions on keeping your account, files, and email activeq
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