Information Technology

Categories (13)

Accounts & Access

This category will contain information about various types of accounts (email, EPIC, Banner, etc.....)
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Computers & Mobile Devices

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Enterprise Applications and Databases

Knowledge base articles regarding Banner, Ellucian, Concur, Self Service, and other enterprise applications.
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Classroom Services

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IT Purchasing

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Microsoft 365 & SharePoint

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Software & Applications

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Telephone & Voicemail

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Wireless & Networking

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Information Security / Cybersecurity

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Printing

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Educational Technology

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Lab Devices

Student Lab Devices that may require intervention from IT to act as Vendor/College Liasons and assisted support.
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Articles (13)

Pinned Article What is iPaaS?

A breakdown of what iPaaS is

Computer Upgrade Information

Employee Departure - Procedure for Return of IT Equipment

This articles provides information on what employees (supervisors and direct reports) should do with equipment when an employee leaves WesternU.

I Drive to OneDrive Migration - FAQ, Troubleshooting & Common Solutions

Information, troubleshooting & common solutions related to the I Drive to OneDrive migration.

IT Expenses Per User/FTE

This Knowledge Base Article is intended to assist Colleges in projecting costs associated with program expansions.

IT Service Level Agreements (SLAs)

Laptop Locker

Remote and Hybrid Work Mandatory Training

Employee training for remote and hybrid work

Returning to Campus - Setting Up Your Computer

Instructions on setting up a desktop workstation

TechSupport After-hours Support & Surge Support

WesternU's IT Ecosystem

WesternU's IT Ecosystem - Application Types

This KB article is to provide an explanation of each Application Type used within the IT EcoSystem.

What to Expect After Graduation

Explains what access will be retained or lost upon graduation, with instructions on keeping your account, files, and email activeq