Steps for Addressing Elentra Off-Campus Login Issue- Frontier Customers

• Reports have been received from users who are experiencing difficulty logging into Elentra from off-campus internet service providers (ISP). A potential solution for users who are Frontier internet customers and have an eero modem (those with fiber internet) has been aligned and is related to security changes made by the ISP for all users as a part of a 2023 update.

1. Access the eero app from your mobile device.
   • If you do not have the app installed, it is available for download in the Apple App Store and Google Play. Open up the App Store or Google Play link on your mobile phone and search for ‘eero’ to locate the app. See eero.com/app for more information.
2. Once in the app, click "Discover" located at the bottom menu

3. Click on "eero Secure"

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4. Select "Block & Allow Sites"

5. Click the button for "Add Allowed Site"

6. Add westernu.elentra.cloud as an allowed site.

• If you have been referred to this article via a support ticket, please confirm your resolution or continued issue by updating the ticket. We are currently still confirming the resolution of a source issue and require your valuable feedback.
• If you do not have a current ticket and require assistance, please submit that ticket here, and we will work to resolve your issue.