Accounts & Access

This category will contain information about various types of accounts (email, EPIC, Banner, etc.....)

Categories (4)

Enterprise Applications and Databases

Knowledge base articles regarding Banner, Ellucian, Jamf, SharePoint, Office365, Concur, Self Service, and other enterprise applications.
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Email and Calendar

Information about WesternU e-mail.
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EHR Accounts

For EPIC and other EHR systems
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Network & Shared Folders

Articles related to accessing network and shared folders (J:, W:, etc....)
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Articles (7)

How to Add Non-WesternU Member (Blackboard Connect)

Provides instructions on how to get a non-university community member (typically someone who works on campus as a long-term contractor, or for a company that works on campus like Security or Outtakes). The university is charged for the total number of individuals in our notification system so we want to restrict this to individuals who truly need to receive the emergency alerts when a notification is sent. An alternate way to allow individuals to get alerts is through LiveSafe.

MFA support for Mac Mail

Issues with Multi factor Authentication (MFA) on Mac Mail.

Multi-Factor Authentication (MFA)

Instructions and information about Multi-Factor Authentication

New Employee IT Cheat Sheet

A document with useful instructions and service requests for users just starting out at the University.

New Hire - Banner Access Request

New Multi-Factor Authentication (MFA) Number Matching

Setting Up the Microsoft Authentication App

Instructions on how to set up and use the Microsoft Authenticator app for use with WesternU Multi-Factor Authentication