Popular Articles

WesternU HIPAA Training and Certification
This purpose of this article is to explain the various scenarios in which a student and/or staff member may request access to the medical records systems and the necessary requirements they need to fulfill in order for their request to be granted.
Use and Configure GlobalProtect
Instructions for downloading, installing, configuring, and connecting to WesternU using the GlobalProtect VPN
Printing Labels Out of Epic
Reference guide for printing labels out of Epic
WesternU Student Laptop Requirements
The minimum and recommended specifications for laptops to be used by students at the University.
How to Sign into Zoom
Connecting to the eduroam wireless network
Information and connections instructions for the eduroam wireless network.
Clearing the Browser Cache
Instructions on how to clear the cache and cookies on modern Desktop web browsers
WesternU E-mail Setup (iOS)
iOS WesternU Email Setup
Epic - Remote Access
Reference Guide for Epic Remote Access
Log in to Office 365 (SharePoint Online, OneDrive, etc.)
How to log in and access Office 365 applications.
Setting Up the Microsoft Authentication App
Instructions on how to set up and use the Microsoft Authenticator app for use with WesternU Multi-Factor Authentication
Using Zoom Remotely for Lecture/Best Practices
How to Retrieve a Voicemail from Off Campus
Accessing a Shared Mailbox
Instructions for how to add a shared mailbox to Outlook
WesternU E-mail Setup (Android or Outlook)
Instructions to add your WesternU email address to an Android device
Scheduling Recurring Zoom Meetings
Enrolling your own iPad in Jamf - COMP/CPM
Create a Digital Signature in Adobe Acrobat
How to create a self-signed digital signature in Adobe Acrobat
Using Microsoft Teams
Getting started with Microsoft Teams
Multi-Factor Authentication (MFA)
Instructions and information about Multi-Factor Authentication
New Employee IT Cheat Sheet
A document with useful instructions and service requests for users just starting out at the University.
How to Access Epic (from WesternU)
For reference on accessing the Epic system from WesternU
How to Use and Navigate support.westernu.edu
Instructions on using and navigating the support.westernu.edu portal.
Accessing WesternU E-mail via the Web