Popular Articles

Use and Configure GlobalProtect
Instructions for downloading, installing, configuring, and connecting to WesternU using the GlobalProtect VPN
WesternU Health Orientation and HIPAA Training
This purpose of this article is to explain the various scenarios in which a student and/or staff member may request access to the medical records systems and the necessary requirements they need to fulfill in order for their request to be granted.
How to Sign into Zoom
Using Zoom Remotely for Lecture/Best Practices
WesternU Student Laptop Requirements
The minimum and recommended specifications for laptops to be used by students at the University.
Printing Labels Out of Epic
Reference guide for printing labels out of Epic
Setting Up the Microsoft Authentication App
Instructions on how to set up and use the Microsoft Authenticator app for use with WesternU Multi-Factor Authentication
Epic - Printing
This article was written to assist anyone who prints documents directly from Epic.  It will guide you through adding a network printer to your computer, setting it as default and resolving issues when printing.
Multi-Factor Authentication (MFA)
Instructions and information about Multi-Factor Authentication
WesternU E-mail Setup (Android or Outlook)
Instructions to add your WesternU email address to an Android device
WesternU E-mail Setup (iOS)
iOS WesternU Email Setup
Log in to Office 365 (SharePoint Online, OneDrive, etc.)
How to log in and access Office 365 applications
Accessing a Shared Mailbox
Instructions for how to add a shared mailbox to Outlook
Create a Digital Signature in Adobe Acrobat
How to create a self-signed digital signature in Adobe Acrobat
Clearing the Browser Cache
Instructions on how to clear the cache and cookies on modern Desktop web browsers
Epic - Remote Access
Reference Guide for Epic Remote Access
Using Microsoft Teams
Getting started with Microsoft Teams
Connecting to the eduroam network
Information and connections instructions for the eduroam network.
"Error 500 - Internal Server Error" when accessing YOU Portal
Participating in Zoom Breakout Rooms
How to Add Funds to Your Pharos Account
New Employee IT Cheat Sheet
A document with useful instructions and service requests for users just starting out at the University.
Epic - Visit Taskbar
This article is to guide providers who need to place orders for patients in Epic.  The former method of placing orders, Order Entry, has been replaced by the Visit Taskbar.
Scheduling Recurring Zoom Meetings
How to Install and Register the Mediasite Personal Recording Software
How to download and use the Mediasite Desktop Recorder as well as how to access recordings in the user portal. Any user with a WesternU email is able to download and use this software on their personal desktop or laptop.