Elentra Support Routing

Overview

This article is a listing for the routing of college-specific requests and issues related to Elentra. As each college has different request/issue intake procedures, please use the reference below to determine how to receive assistance.

Procedure by College

College of Health Sciences (CHS)- Oregon Campus

• Doctor of Physical Therapy (DPT)
  • Students submitting issues/requests
    • Please contact your Course Director first for assistance.
  • Staff/Faculty submitting issues/requests
    • Please directly email your program-specific Elentra contact(s) for assistance.
      • Stacy McDermott- smcdermott@westernu.edu
      • Kurtis Venema- kvenema@westernu.edu

College of Health Sciences (CHS)- California Campus

• Doctor of Physical Therapy (DPT)
  • Students submitting issues/requests
    • Please contact your Course Director first for assistance.
  • Staff/Faculty submitting issues/requests
    • Please directly email your program-specific Elentra contact(s) for assistance.
      • Justin Preciado- jpreciado@westernu.edu
      • Karen Hutton-Lopez- klopez@westernu.edu
• Master of Science in Physician Assistant Studies (MSPA)
  • Students submitting issues/requests
    • Please contact your Course Director first for assistance.
  • Staff/Faculty submitting issues/requests
    • Please directly email your program-specific Elentra contact(s) for assistance.
      • Erika Magana- maganae@westernu.edu
      • Karen Hutton-Lopez- klopez@westernu.edu
• Master of Science in Medical Sciences (MSMS)
  • Students submitting issues/requests
    • Please contact your Course Director first for assistance.
  • Staff/Faculty submitting issues/requests
    • Please directly email your program-specific Elentra contact(s) for assistance.
      • Karen Hutton-Lopez- klopez@westernu.edu

College of Osteopathic Medicine of the Pacific (COMP)- Oregon/California Campuses

• Please submit your Elentra issue/request to the COMP team via their ticketing instance:
  • Service Catalog - PreClinical (westernu.edu)

College of Pharmacy (COP)

• Please directly email your college-specific Elentra contact for assistance.
  • copcurriculumsupport@westernu.edu

College of Podiatric Medicine (CPM)

• Please submit your Elentra issue/request to the CPM team via their ticketing instance:
  • Service Catalog - CPM Services (westernu.edu)

College of Veterinary Medicine (CVM)

• Students submitting issues/requests
  • Please contact your Course Leader directly first for assistance.
• Staff/Faculty submitting issues/requests
  • Please directly email your college-specific Elentra contact(s) for assistance.
    • Caren Tse- ctse@westernu.edu
    • Frank Sesma- fsesma@westernu.edu