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WesternU Student Laptop Requirements
The minimum and recommended specifications for laptops to be used by students at the University.
Connecting to a Network Folder in macOS
Sending an Email as Another Person or Mailbox
Accessing a Shared Mailbox
Instructions for how to add a shared mailbox to Outlook
Admin Privileges Elevation for macOS
Self Service+ for macOS
Jamf Connect for macOS
macOS Support Lifecycle
This KB will detail macOS versions that are supported by WesternU IT.
Use and Configure GlobalProtect
Instructions for downloading, installing, configuring, and connecting to WesternU using the GlobalProtect VPN
Why am I being asked to restart my Mac computer by WesternU TechSupport?
Allowing Remote Access to your Computer (Teamviewer)
Instructions to allow a technician remote access to your computer.
How to Find Your Computer Name
Mac Self Service
Summary of Self Service on Mac
Downloading Examplify
Download links for the latest version of Examplify for Windows, Mac, and Ipads.
Clearing the Browser Cache / Removing Saved Passwords
Instructions on how to clear the cache and cookies on modern Desktop web browsers