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Why am I being asked to restart my Mac computer by WesternU TechSupport?
Accessing a Shared Mailbox
Instructions for how to add a shared mailbox to Outlook
WesternU Student Laptop Requirements
The minimum and recommended specifications for laptops to be used by students at the University.
Allowing Remote Access to your Computer (Teamviewer)
Instructions to allow a technician remote access to your computer.
Logging in with Jamf Connect
How to Find Your Computer Name
Mac Self Service
Summary of Self Service on Mac
Connecting to a Network Folder in macOS
Sending an Email as Another Person or Mailbox
Use and Configure GlobalProtect
Instructions for downloading, installing, configuring, and connecting to WesternU using the GlobalProtect VPN
Downloading Examplify
Download links for the latest version of Examplify for Windows, Mac, and Ipads.
Clearing the Browser Cache / Removing Saved Passwords
Instructions on how to clear the cache and cookies on modern Desktop web browsers
WesternU Email Setup/Removal (MacOS)
Instructions on adding/removing your WesternU email to your MacOS devices through either Outlook or the Mac Mail app
Connecting to the eduroam wireless network
Information and connections instructions for the eduroam wireless network.
Working from Home - IT Security Best Practices
Information related to working from home and IT Security.