GlobalProtect Installation Instructions for WesternU 3rd-Party Affiliates and Vendors

Receive Your Certificate and Credentials

  • Your sponsor will request VPN access for you and IT will create an account for you.
  • We’ll email you a .p12 certificate file and your GlobalProtect username (e.g., affiliate@westernu.edu) to the email address that you supply to your sponsor.
  • Reply to the email with a cellphone number and we’ll send an SMS with:
    • The password for your GlobalProtect account.
    • The passphrase for your .p12 certificate.

Installing on Windows

  1. Download the certificate (.p12 file) from your email.
  2. Double-click the .p12 file.
    • This starts the Certificate Import Wizard.
  3. Follow the prompts:
    • Choose Current User store (if prompted).
    • Enter the certificate passphrase (from the text message).
    • You can leave everything default settings and click next through.
  4. Finish the wizard, and you should see a success message.
  5. Navigate to GlobalProtect portal at https://remote-vendor.westernu.edu and choose the Windows 64bit client.
  6. Install the client onto your machine. The portal address is remote-vendor.westernu.edu.
  7. Open GlobalProtect, enter your username ( e.g:affiliate@westernu.edu) and account password (texted to you).
  8. GlobalProtect should automatically pick up the installed certificate.

Installing on macOS

  1. Download the certificate (.p12 file) from your email.
  2. Double-click the .p12 file.
    • This opens Keychain Access.
  3. Enter the passphrase you received via text when prompted.
  4. Confirm Keychain (default is “login”).
  5. Open GlobalProtect, enter your username (e.g., affiliate@westernu.edu) and password (texted to you).
  6. GlobalProtect should detect the installed certificate automatically.
  7. Navigate to GlobalProtect portal at https://remote-vendor.westernu.edu and choose the MAC client.
  8. Install the client onto your machine. The portal address is remote-vendor.westernu.edu.

That’s it! If GlobalProtect doesn’t auto-detect, check its settings to ensure your new certificate is selected.

Please contact techsupport@westernu.edu or (909) 469-5432 for any issues or confusion with installation.

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