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WesternU's IT Ecosystem
application for WesternU’s faculty and staff to visit with the intention of gaining a better understanding of our technology products and how they may or may not integrate
For our IT team to provide better
ExamID and ExamMonitor
Assistance?
For further assistance with Examplify/Examsoft, please contact their support team using the information below:
Monday-Friday 8:30am-8:30pm EST
(866)429-8889 or (954)429-8889
support@examsoft.com
Accessing a Shared Mailbox
?
How do I access a shared mailbox in Outlook Web Access (OWA)?
Step-by-step
Adding a shared mailbox in Outlook for Windows
1. To add another mailbox, launch Microsoft Outlook 2016 then click
Multi-Factor Authentication (MFA)
Android: https://play.google.com/store/apps/details?id=com.azure.authenticator
iPhone: https://itunes.apple.com/app/microsoft-authenticator/id983156458
In the app, press the
Epic Scanning (Front Desk, Onbase)
into Epic before, there is some additional setup required by the Epic Support team. Please call Tech Support at x5432 to have a ticket created.
Troubleshooting
Joining a Zoom Meeting
meeting ID provided by the host/organizer.
Click Join.
When asked if you want to open zoom.us, click Allow.
Microsoft Edge or Internet Explorer
Open Edge or Internet
Simulators and Equipment Brochure
Trauma HAL is specifically engineered to meet the training need of first responders, EMS, and in-hospital emergency teams. Trauma HAL helps teams engage in true-to-life training exercises to
New Employee IT Cheat Sheet
is recommended to use the Authenticator App for this.
Multi-Factor Authentication Instructions
Microsoft Authenticator Instructions
Set up Voicemail
Your voicemail will need setup
RWC Cooper Hall AV Training
back on the next time
Teleconference Instructions:
Log into the teleconferencing session (Zoom, Teams, and others similar software), and the video source and audio sources should be configured
RWC Trendle Hall AV Training
Teleconference Instructions:
Log into the teleconferencing session (Zoom, Teams, and others similar software), and the video source and audio sources should be configured automatically
Top Hat Test Accommodations
enabled by Top Hat's Support team. Requests (including the course join code) can be submitted to support@tophat.com.
Headers
Top Hat allows for the inclusion of headers in
SharePoint Permissions
SharePoint Online Team Site Permissions ... Question
Who can modify SharePoint permissions?
Permission levels and there privileges
Type
Description
Full Control
Has full control
How to Get Ticket Updates & Escalate Tickets
Question
How do I ask for an update on a ticket, ask a question to the technician working on a ticket, or escalate a ticket if am I not getting updates/answers?
TeamDynamix Tickets