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Elentra Support Routing

  1. Knowledge Base
  2. Online Education
  3. Elentra
Osteopathic Medicine of the Pacific (COMP)- Oregon/California Campuses Please submit your Elentra issue/request to the COMP team via their ticketing instance: Service Catalog - PreClinical

Use and Configure GlobalProtect

  1. Knowledge Base
  2. Information Technology
  3. Wireless & Networking
using your chosen MFA Method (Text, Authentication App, Etc.) Once connected the icon will show a green checkmark and state Connected. Using Remote Desktop Open the Microsoft Remote

Accessing Folders and Files in OneDrive

  1. Knowledge Base
  2. Information Technology
  3. Microsoft 365 & SharePoint
Question How do I access a file folder in OneDrive? Step-by-step Navigate to WesternU's Office 365 portal using: https://go.westernu.edu  Enter your WesternU email address

SharePoint Permissions

  1. Knowledge Base
  2. Information Technology
  3. Microsoft 365 & SharePoint
SharePoint Online Team Site Permissions ... Question Who can modify SharePoint permissions?   Permission levels and there privileges Type Description Full Control Has full control

CHS-NW Classroom/Skills Lab - A/V Training

  1. Knowledge Base
  2. Information Technology
  3. Classroom Services
  4. Classrooms
, all microphones will appear in this list. Please be sure to return microphones to their correct cabinet. Camera The Camera tab will allow you to select an active camera (For Zoom/Teams/Etc

COMP-NW Eastmoreland/Heritage Hall B - A/V Training

  1. Knowledge Base
  2. Information Technology
  3. Classroom Services
  4. Classrooms
camera (For Zoom/Teams/Etc.) as well as change it's position. Tapping and holding a preset will save the current position into that preset. Each camera can have 3 presets.  Shutting Down Turning

Intune Device Enrollment (iOS)

  1. Knowledge Base
  2. Information Technology
  3. Computers & Mobile Devices
  4. Apple Devices
microsoft ... Question How do I enroll my iOS device into the Intune Company Portal? Step-by-step Open the 'App Store' Search for 'Intune Company Portal' and download the application after

WesternU's IT Ecosystem

  1. Knowledge Base
  2. Information Technology
application for WesternU’s faculty and staff to visit with the intention of gaining a better understanding of our technology products and how they may or may not integrate For our IT team to provide better

ExamID and ExamMonitor

  1. Knowledge Base
  2. Information Technology
  3. Software & Applications
  4. Student Software
  5. Examsoft/Examplify
Assistance? For further assistance with Examplify/Examsoft, please contact their support team using the information below: Monday-Friday 8:30am-8:30pm EST (866)429-8889 or (954)429-8889 support@examsoft.com

Accessing a Shared Mailbox

  1. Knowledge Base
  2. Information Technology
  3. Accounts & Access
  4. Email and Calendar
? How do I access a shared mailbox in Outlook Web Access (OWA)? Step-by-step Adding a shared mailbox in Outlook for Windows 1. To add another mailbox, launch Microsoft Outlook 2016 then click

Multi-Factor Authentication (MFA)

  1. Knowledge Base
  2. Information Technology
  3. Accounts & Access
=com.azure.authenticator iPhone: https://itunes.apple.com/app/microsoft-authenticator/id983156458  In the app, press the "+" and select Work or School Account Scan the QR Code with

Joining a Zoom Meeting

  1. Knowledge Base
  2. Information Technology
  3. Classroom Services
  4. Zoom
 meeting ID provided by the host/organizer. Click Join. When asked if you want to open zoom.us, click Allow. ​​​​​​​ Microsoft Edge or Internet Explorer Open Edge or Internet

Epic Scanning (Front Desk, Onbase)

  1. Knowledge Base
  2. Clinical Services
into Epic before, there is some additional setup required by the Epic Support team.  Please call Tech Support at x5432 to have a ticket created. Troubleshooting

Simulators and Equipment Brochure

  1. Knowledge Base
  2. S.M.a.R.T. Lab
Trauma HAL is specifically engineered to meet the training need of first responders, EMS, and in-hospital emergency teams. Trauma HAL helps teams engage in true-to-life training exercises to

Getting Started with Epic: Patient Lookup and Break the Glass

  1. Knowledge Base
  2. Clinical Services
currently the PCP or on the care team. Have had an encounter within the last two years. Have authored or cosigned a note in the last two years. Have been on the treatment team for the