 Clinical Services

This purpose of this article is to explain the various scenarios in which a student and/or staff member may request access to the medical records systems and the necessary requirements they need to fulfill in order for their request to be granted.

For information regarding the read-only Epic environment for access to patient information during scheduled or unscheduled downtime.

For information regarding accessing Epic schedule information during unplanned downtime (outage, connectivity issues, etc...)

Reference guide regarding the process for electronically prescribing controlled substances via the Epic EHR system.

Before you can launch Epic from the portal web page, Citrix Workspace first needs to be installed on your computer. This article will outline the setup/installation process for Citrix Workspace, and address the fixes for known issues.

Reference Guide for Epic Remote Access

For reference on accessing the Epic system from WesternU

Reference guide for printing labels out of Epic

For assisting providers with updating their footer within the Optometry Navigator (Epic).