IT Resources for Students

Information

Wireless Network: eduroam

• Connecting to the eduroam wireless network

  Information and connections instructions for the eduroam wireless network.

• eduroam Troubleshooting

  Instructions to fix common issues when connecting to eduroam

• How to Enable Wi-Fi Calling

  How to enable Wi-Fi calling on your mobile phone

Office 365

• Log in to Office 365 (SharePoint Online, OneDrive, etc.)

  How to log in and access Office 365 applications.

• How to Install Office 365 Applications on Your Device(s)

  Instructions on how to install Microsoft Office applications on your device

• Setting Up the Microsoft Authentication App

  Instructions on how to set up and use the Microsoft Authenticator app for use with WesternU Multi-Factor Authentication

Examplify (ExamSoft)

• Downloading Examplify

  Download links for the latest version of Examplify for Windows, Mac, and iPads.

• ExamSoft / Examplify Customer Support Contact Information

  Contact information for ExamSoft / Examplify Issues
   

Support.WesternU.edu (Ticketing System)

• How to Use and Navigate support.westernu.edu

  Instructions on using and navigating the support.westernu.edu portal.

• How to Get Ticket Updates & Escalate Tickets

  Instructions on getting ticket updates, questions, and escalating tickets.

Pharos Printing

• Using the Pharos MyPrintCenter

  Instructions on using the navigating the pharos portal page

• Pharos Printer Locations

  Campus map displaying Pharos Printer and Account Stations

Zoom

• How to Sign into Zoom

  Instructions on using SSO to sign into Zoom with WesternU credentials.

Other Resources

• LMS - Learning Management Systems

  Summary of which colleges use which LMS.

• Allowing Remote Access to your Computer (Teamviewer)

  Instructions to allow a technician remote access to your computer.

• What to Expect After Graduation

  Explains what access will be retained or lost upon graduation, with instructions on keeping your account, files, and email active.

Additional Information 

• WesternU Student Laptop Requirements

  The minimum and recommended specifications for laptops to be used by students at the University.