Allowing Remote Access to your Computer (Teamviewer)

While off campus technicians may request to remotely access your computer for remote service. This article will outline the steps to complete this procress.

Downloading Teamviewer

WesternU has a branded version of the remote assistance application Teamviewer that can be downloaded at the link below: 

https://ra.westernu.edu

After accessing the site, your browser will begin downloading a file called TeamviewerQS if given the open, select Open or Run

If prompted to allow the program to Run or Make Changes to Your Computer please click Open or Yes
HP Software & Drivers - "Unknown publisher" or "User Account ...

A screen will appear that will show your name and a session code that will look like the image below. Please let the technician know that your device is ready for remote access

When the technician has requested access, a popup will appear asking to allow their access, please click Allow

MacOS - Review System Access

If you are allowing remote access on a Mac computer, you will see a screen appear like the one below:

You will need to allow permissions for the program by clicking the Request Access button next to Screen Recording and Accessibility

After clicking Request Access you will be brought to a System Preferences window like the one below, please checkmark Teamviewer QuickSupport. If the options are greyed out, click the Lock in the bottom-left and input an administrative password (this is usually the password to your computer). 


 

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Details

Article ID: 104293
Created
Fri 4/3/20 11:52 AM
Modified
Thu 4/8/21 11:48 AM