While off campus technicians may request to remotely access your computer for remote service. This article will outline the steps to complete this procress.
Downloading Teamviewer
WesternU has a branded version of the remote assistance application Teamviewer that can be downloaded at the link below:
https://ra.westernu.edu
After accessing the site, your browser will begin downloading a file called TeamviewerQS if given the open, select Open or Run.
If prompted to allow the program to Run or Make Changes to Your Computer please click Open or Yes
![HP Software & Drivers - "Unknown publisher" or "User Account ...](https://support.hp.com/doc-images/125/c04511657.jpg)
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=00ec0d69-79a8-467d-b3d3-201a6b117e31.png)
A screen will appear that will show your name and a session code that will look like the image below. Please let the technician know that your device is ready for remote access
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=1dcfa7cb-5a52-407c-bedf-d018c01b8246.png)
When the technician has requested access, a popup will appear asking to allow their access, please click Allow
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=eec6ad44-a84f-4973-9389-eadce0cf5859.png)
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=6246b0ea-b342-4d39-a118-87e24ec0d0b3.PNG)
MacOS - Review System Access
If you are allowing remote access on a Mac computer, you will see a screen appear like the one below:
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=1192a118-eccc-450c-88be-f9f56dfe7e35.png)
You will need to allow permissions for the program by clicking the Request Access button next to Screen Recording and Accessibility
After clicking Request Access you will be brought to a System Preferences window like the one below, please checkmark Teamviewer QuickSupport. If the options are greyed out, click the Lock in the bottom-left and input an administrative password (this is usually the password to your computer).
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=687b8499-130a-452f-9951-90d9db02362c.png)