If you manually created an account using your WesternU e-mail address (instead of using the SSO method outlined above), you will need to merge your accounts. This can be done by using the steps provided above, after you login you will be prompted wit the following options. Please select Switch to the new account in Step 1 and then I Acknowledge and Switch in Step 2 below. This will merge the individual account you created into a official WesternU account. You will now be able to correctly login using the SSO method.
Step 1
Step 2