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How to Load a Video to the OneDrive
files, we recommend adding the files to the OneDrive desktop app rather than using the Upload button on the website.
On the OneDrive website, sign in with your Microsoft account, and then browse
AV Support Guide on HPC Breakout Rooms
panel. This was used for Video Conferencing between the Breakouts Room and Classrooms. However, the University/Colleges have switched over to Zoom/Teams, so this feature is no longer supported in the
Quick Parts for Word and Outlook
microsoft ... Question
How do I use Quick Parts in Microsoft Word and Microsoft Outlook
Step-by-step
Creating a Quick Part in Word
Select the portion of text from your document and click
New Student IT Orientation Helpful Links
Applications on Your Device(s)
Instructions on how to install Microsoft Office applications on your device
Setting Up the Microsoft Authentication App
Instructions on how to set up and use
What to Expect After Graduation
Basic Information
After you graduate, automatic changes are made to your Office 365 account, including OneDrive and installed applications.
Under our license agreement with Microsoft, once you
Purchasing Apps Through the Apple App Store (Employees)
for iPad Enrollment are available:
Managed in Jamf
Intune is not needed.
Unable to use Microsoft apps.
We can purchase and push apps to your device. (Apps with In-App Purchase are
Why am I being asked to restart my Mac computer by WesternU TechSupport?
computer needs to restart to apply a critical security or policy update, which may include updates to Microsoft Defender, system configurations, or compliance policies required by Western University
How do I get access to Resource Scheduler?
Planning & Management Team and access will be granted.
For questions on the next RS training provided by IT, email Carolyn Erdman at cerdman@westernu.edu
COMP-NW Conference Room User Guide
using your laptop, please refer to the linked KB articles below.
Connecting to External Displays
If using Zoom, or Teams; you can't hear people, they can't hear you, or they can't see you. Please
WesternU Student Laptop Requirements
WesternU, college purchased license). The exception being tablets running full versions of Microsoft Windows (e.g. Surface, Surface Pro, Surface Book, etc.); these devices are recommended because they
How to Install Office 365 Applications on Your Device(s)
Instructions on how to install Microsoft Office applications on your device ... microsoft ... Why Should I Install Office 365 Apps?
Installing the Office 365 Applications (Microsoft Outlook, Excel, Word, PowerPoint, OneNote, etc) can provide you with all the features of the
Advanced Threat Protection (ATP)
Question
What is Advanced Threat Protection (ATP)?
ATP is a service provided by Microsoft to provide protection in emails containing links and attachments
How do I use Advanced Threat
How to Install Mediasite Mosaic for Windows Computers
Question
How do I record the Mediasite Mosaic personal recording software for Windows computers?
Step-by-step
Navigate to the WesternU Microsoft store to download the recording
Re-Enter Password for Email on iOS Devices
Question
How do I re-enter my password after the 21-day expiration date?
Every 21 days, Microsoft requires that you re-enter your password if your account is added to the Mail app on iOS
Using Rightfax to send faxes.
manager approval in the ticket.
The Telecom team will schedule the application installation once the ticket has been received.
Thank you,
Telecom Team.