Q: I received a message saying, “Your device will restart in 1 minute” or “Computer Restart Required.” What is this about?
A: This message is from WesternU TechSupport and indicates that your computer needs to restart to apply a critical security or policy update, which may include updates to Microsoft Defender, system configurations, or compliance policies required by Western University of Health Sciences.
Q: What do I need to do?
Before your device restarts:
- Save all your work to avoid losing any unsaved data before restarting.
- If you're in the middle of something important, you can choose to delay the restart by selecting from the available options:
Q: Why is this restart necessary?
Restarts ensure that:
- Security updates (like Microsoft Defender definitions or configurations) are fully applied.
- Your device remains compliant with university IT policies.
Q: Can I disable this or postpone it indefinitely?
No. For security reasons, the restart is required and cannot be indefinitely postponed. However, you are given multiple delay options to choose a time that minimizes disruption.
Q: Who do I contact if I have issues or questions?
Please reach out to WesternU TechSupport via:
- Email: TechSupport@westernu.edu
- Phone: (909) 469-5432
- Support Website: Support.westernu.edu