EHR Account Request

EHR Account Request

Important!

Any new account or password reset/account unlock request will require you to have completed the WesternU HIPAA Training for the current academic year. 

If you do not have a completed training on file, your request will be cancelled and you will need to resubmit a new request upon completing the HIPAA Training linked above.
Available Services:

Please review the below and select the relevant option on the right-hand side of this page to submit your request:

Employee Request:

  • For any WesternU Health employee needing access to Epic or other ancillary systems (Onbase Scanning, Remote Portal, etc), or requiring assistance with logging in (password reset, account unlock/unblock).
  • Requires being logged into support.westernu.edu.
  • CDM/Dental Center employees will need to contact cdmit@westernu.edu for access to the Dental Center(s) specific clinical systems.

Student Request:

  • For any WesternU student needing access to Epic as part of their upcoming clinical rotation, or requiring assistance with logging in (password reset, account unlock/unblock).
  • Requires being logged into support.westernu.edu.
  • CDM students will need to contact cdmit@westernu.edu for access to the Dental Center(s) specific clinical systems.

External User Request:

  • For any student extern or non-WesternU/part-time employee needing access to Epic, or requiring assistance with logging in (password reset, account unlock/unblock).
  • For access to the Dental Center's systems, please contact cdmit@westernu.edu.

 
Additional Information:

  • This form can be used to request a new Epic account as part of your upcoming or future WesternU Health Rotation 
    • Select "Submit Request" on the right side of this page to submit your request.

  • Students with existing/previously issued accounts that need their password reset, or account unlocked, can also submit a request to have their access restored prior to a new clinical rotation.

  • This form is for requesting access to Epic at a WesternU Health facility only. 
    • WesternU does not manage access to the health records systems at other clinical sites you may rotate through.

Please be aware, account requests may take up to 2 business days to process.
 
Employee Request Student Request External User Request

Related Articles (1)

WesternU HIPAA Training and Certification
This purpose of this article is to explain the various scenarios in which a student and/or staff member may request access to the medical records systems and the necessary requirements they need to fulfill in order for their request to be granted.

Service Offerings (3)

Employee EHR Account Request
For employees requiring access to Epic, or assistance with their existing Epic account.
Student EHR Account Request
For students requiring access to the Epic (including remote portal) and/or EyeSuite systems as part of their WesternU Health rotation
External Student/Provider Account Request
For non-WesternU students or providers requiring access to the medical records system(s).