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Services or Offerings?
Clinical Password Reset
  1. Services
  2. WesternU Health Services
  3. Report Incident(s)
  4. Accounts and Access
For reset requests related to any clinical system
EHR Account Request
  1. Services
  2. WesternU Health Services
  3. WesternU Health IT Services
For Student, Employee, and External User (non-WesternU) EHR Account Requests (new account, password reset, account unlock, etc).
Epic (EHR) Remote Access Request
  1. Services
  2. WesternU Health Services
  3. WesternU Health IT Services
For individuals requesting remote access to the Epic (EMR) System. Note: You must have completed the required HIPAA Training (https://support.westernu.edu/TDClient/1848/Port... to be granted access to Epic and/or the Remote Portal.
General IT Issue (WesternU Health Only)
  1. Services
  2. WesternU Health Services
  3. WesternU Health IT Services
For issues directly (and immediately) impacting a person, group, or department.
Patient/Research Report Request
  1. Services
  2. WesternU Health Services
  3. WesternU Health Clinical Support Services
  4. WesternU Health - Request Report
To request a report regarding WesternU Health patients and/or clinical research
Security/Audit Report Request
  1. Services
  2. WesternU Health Services
  3. WesternU Health Clinical Support Services
  4. WesternU Health - Request Report
To request a report regarding WesternU Health system security and/or system audits
External Student/Provider Account Request
  1. Services
  2. WesternU Health Services
  3. WesternU Health IT Services
  4. EHR Account Request
For non-WesternU students or providers requiring access to the medical records system(s).