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- Knowledge Base
- Clinical Services
Before you can launch Epic from the portal web page, Citrix Workspace first needs to be installed on your computer. This article will outline the setup/installation process for Citrix Workspace, and address the fixes for known issues.
- Knowledge Base
- Information Technology
- Computers & Mobile Devices
The minimum and recommended specifications for laptops to be used by students at the University.
- Knowledge Base
- Information Technology
- Accounts & Access
- Email and Calendar
Instructions on adding/removing your WesternU email to your MacOS devices through either Outlook or the Mac Mail app
- Knowledge Base
- Information Technology
- Software & Applications
- Printing
This article is a step-by-step guide on adding a Network printer to a mac via an IP
- Knowledge Base
- Information Technology
- Software & Applications
- Student Software
- Examsoft/Examplify
Download links for the latest version of Examplify for Windows, Mac, and Ipads.
- Knowledge Base
- Information Technology
- Software & Applications
- Printing
- Student Printing (Pharos)
Instructions to submit and release jobs using the Pharos system
- Knowledge Base
- Information Technology
- Wireless & Networking
Information and connections instructions for the eduroam wireless network.
- Knowledge Base
- Information Technology
- Computers & Mobile Devices
Instructions to allow a technician remote access to your computer.
- Knowledge Base
- Information Technology
- Information Security / Cybersecurity
Information related to working from home and IT Security.
- Knowledge Base
- Information Technology
- Wireless & Networking
Instructions for downloading, installing, configuring, and connecting to WesternU using the GlobalProtect VPN
- Knowledge Base
- Information Technology
- Computers & Mobile Devices
- Apple Devices
Instructions on the setup and use of the built-in Mac Dictation settings.
- Knowledge Base
- Information Technology
- Computers & Mobile Devices
- Apple Devices
- Knowledge Base
- Information Technology
- Accounts & Access
- Email and Calendar
Instructions for how to add a shared mailbox to Outlook
- Knowledge Base
- Information Technology
- Accounts & Access
Issues with Multi factor Authentication (MFA) on Mac Mail.
- Knowledge Base
- Information Technology
- Computers & Mobile Devices