Self Service+ for macOS

What is Self Service+ ?

• Self Service+ is an application managed by WesternU IT to provide software, updates, account management features from your Apple macOS device
• Allows you to download software and access resources without the need to be an Admin on the device
• Works with Jamf Connect to sync your WesternU password to your device, you are able to view and manage your account in this application

Jump to a Section

1. Open Self Service+
2. Account Management
3. Explore Self Service+
4. Submit Software Request

1. Self Service+ app
2. Self Service+ menu bar icon
3. Explore Menu
   a. change your WesternU password
   b. open Self Service+ app
   c. open WesternU Support page
   d. user account
4. Resources
    

Account Management

• Access Account Management tools 
  1. Your WesternU Account
  2. Sync status of your WesternU Password with the local device password
  • Password Sync keeps your WesternU password in sync with your Mac's local password

• Change WesternU Password
  1. Click to change password
  2. After login enter new password
  3. Click "OK" to complete password change

• WesternU Password Out of Sync
  1. Click on Notifications
  2. Clear password, then type in current password
  3. Next, enter in your old password (or the password used to unlock the device)

Explore Self Service+

1. WesternU Resources
   • bookmarks to relevant WesternU services
2. Catalog
   • main folder for software
   • sub folders organize software
3. Notifications
   • notifications from managed software or WesternU IT
4. Updates
   • macOS updates that are managed by WesternU IT