Self Service+ for macOS

What is Self Service+ ?

• Self Service+ is an application managed by WesternU IT to provide software, updates, account management features to your Apple macOS device
• Allows you to download software and access resources without the need to be an Admin on the device
• Works with Jamf Connect to sync your WesternU password to your device, you are able to view and manage your account in this application
• Allows you to request Admin privileges to your device for a set time

Jump to a Section

1. Open Self Service+
2. Account Management & Admin Request
3. Explore Self Service+
4. Submit Software Request

1. Open from Dock
2. Self Service+ menu bar icon
3. Explore Menu
   a. your account
   b. change your WesternU password
   c. open Self Service+ app
   d. open WesternU Support page
   e. admin privilege
4. Resources

Account Management & Admin Request

• Access Account Management tools 
  1. WesternU Account
  2. Sync status of your WesternU Password with the local device password (used for device login)

• Change WesternU Password
  1. Access for password change
  2. After login enter new password
  3. Complete password change

• Users are now able to request Admin Privileges on their device 
  • You are allowed 7 request per month
  • You must provide a reason for each request
  • Each privilege session last for 10 minutes

1. Click to request, then login

2. After login, you will need to enter a reason for the request

3. Admin privileges approved
a. confirmation
b. status
c. timer
d. end session

Explore Self Service+

1. WesternU Resources
   • bookmarks to relevant WesternU services
2. Catalog
   • main folder for software
   • sub folders organize software
3. Notifications
   • notifications from managed software or WesternU IT
4. Updates
   • macOS updates that are managed by WesternU IT