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1. The Search for a Patient window opens.
2. The Extended tab enables users to search for patients from an external system.
3. Enter the Name/MRN and at least one additional patient identifier. This can be the Sex, Birth date, or SSN (social security number).
4. Click Find Patient.
5. If the patient does not exist in Hyperspace, click Create New Patient.
6. Click Accept.
7. If a patient is located, they will display in the Results tab.
8. The wrench icon is used to adjust the default view between the Results or Recent Patients tabs.
9. Patient demographics matching the searched criteria are displayed in bold in the grid and are highlighted green in the report.
10. If the correct patient is displayed, click Accept.
1. Click Create New Patient from the Search for a Patient window.
2. The Create a Patient window displays when either of the 'create a new patient' hyperlinks are selected, and patient name details are editable.
3. When all details are entered, click Create Patient.
Users often try to avoid breaking the glass on a patient even if it looks to be the correct patient. If a user has identified that it is a match, Break the Glass.
1. When users click on a patient, they may be given a warning and shown lists of similar patients that are not within the current service area.
2. To view the previous patient selection, click Back to Search.
3. Removing the Service Area from the Service Area field will open a larger list of potential matches outside of the users current Service Area.
4. If the user discovers that the patient does exist but is not part of their service area, as indicated by the presence of an Enterprise MRN (aka E-number), the user will need to Break the Glass. Break the Glass instructions will be listed in a latter portion of the document.
5. When a patient is registered as a new patient and a portion of the demographics match an existing patient, the Potential Duplicate Records warning will open in the bottom half of the window. The new patient details are on the left, and the potential duplicate patient is on the right.
6. The items highlighted in green mark the similarities between the new and existing patients.
1. To Break the Glass, select the patient from the Search for a Patient window.
2. The Break the Glass window will open.
3. Choose a reason using one of the speed buttons. Typical reasons include:
a. Coordination of Care: Use for general care when the patient will not be transferring their PCP to the current service area.
b. Specialty Services: The patient is coming to the current Service Area for Specialty Services, but the patient will not be transferring their PCP to the current service area.
c. Temporary Care: Use for one time only general care when the patient will not be transferring their PCP to the current service area.
d. Transferring Patient Care: Use when the patient will now have their PCP and primary location within the current service area.
e. Visiting Patient: Use when a person is visiting from outside of the geographic area.
4. Enter your Epic password to authenticate and click Accept.