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Occasionally, there will be two patient records in Epic for the same person.  These are automatically flagged by Epic and moved into a "Potential Duplicates" workqueue.  Some of these duplicate patient pairs are, in fact, separate persons (for example, twins that have the same birth date and last name).  This article will direct you on how to verify that a flagged patient pair is in fact a duplicate, and, once verified, how to properly merge the records.

This article was written for front desk and back office support staff who need to scan documents into Epic.  It will provide instructions on how to properly scan documents into a patient's file, as well as provide assistance for common scanning issues.