Recall an Email in Outlook

Recall an Email

This KB can be used to assist you with recalling an email in Outlook.

Outlook Desktop App

1. Navigate to the sent email in your Sent Items folder in Outlook
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2. Double-click the sent e-mail to open the sent email
3. In the Message ribbon at the top of the window, please select the ellipses to bring up more options
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4. Hover over Actions to reveal the Actions Menu
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5. Click Recall This message to recall the email
   • You will receive an email stating that you have attempted to recall the message
   • If a message was able to be recalled, you will receive a Message Recall Success email
   • If a message was unable to be recalled, you will receive a Message Recall Failure email
   • If the message was unable to be recalled, and you need the message deleted due to HIPAA or FERPA violations, please submit a Misc. Mailbox Request. 

Outlook Web Application (OWA)

Microsoft does not allow the recall feature via the Outlook Web Application(OWA). If you need to recall a message, please use open the Outlook desktop application and follow the steps above.