GlobalProtect Installation Instructions for WesternU 3rd-Party Affiliates and Vendors

Receive Your Certificate and Credentials

• Your sponsor will request VPN access for you and IT will create an account for you.
• We’ll email you a .p12 certificate file and your GlobalProtect username (e.g., affiliate@westernu.edu) to the email address that you supply to your sponsor.
• Reply to the email with a cellphone number and we’ll send an SMS with:
  • The password for your GlobalProtect account.
  • The passphrase for your .p12 certificate.

Installing on Windows

1. Download the certificate (.p12 file) from your email.
2. Double-click the .p12 file.
   • This starts the Certificate Import Wizard.
3. Follow the prompts:
   • Choose Current User store (if prompted).
   • Enter the certificate passphrase (from the text message).
   • You can leave everything default settings and click next through.
4. Finish the wizard, and you should see a success message.
5. Navigate to GlobalProtect portal at https://remote-vendor.westernu.edu and choose the Windows 64bit client.
6. Install the client onto your machine. The portal address is remote-vendor.westernu.edu.
7. Open GlobalProtect, enter your username ( e.g:affiliate@westernu.edu) and account password (texted to you).
8. GlobalProtect should automatically pick up the installed certificate.

Installing on macOS

1. Download the certificate (.p12 file) from your email.
2. Double-click the .p12 file.
   • This opens Keychain Access.
3. Enter the passphrase you received via text when prompted.
4. Confirm Keychain (default is “login”).
5. Open GlobalProtect, enter your username (e.g., affiliate@westernu.edu) and password (texted to you).
6. GlobalProtect should detect the installed certificate automatically.
7. Navigate to GlobalProtect portal at https://remote-vendor.westernu.edu and choose the MAC client.
8. Install the client onto your machine. The portal address is remote-vendor.westernu.edu.

That’s it! If GlobalProtect doesn’t auto-detect, check its settings to ensure your new certificate is selected.

Please contact techsupport@westernu.edu or (909) 469-5432 for any issues or confusion with installation.