Elentra Support Routing

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Overview

This article is a listing for the routing of college-specific requests and issues related to Elentra. As each college has different request/issue intake procedures, please use the reference below to determine how to receive assistance.

Procedure by College

College of Health Sciences (CHS)- Oregon Campus

Doctor of Physical Therapy (DPT)
- Students submitting issues/requests
  - Please contact your Course Director first for assistance.
- Staff/Faculty submitting issues/requests
  - Please directly email your program-specific Elentra contact(s) for assistance.
    - Stacy McDermott- smcdermott@westernu.edu
    - Kurtis Venema- kvenema@westernu.edu

College of Health Sciences (CHS)- California Campus

Doctor of Physical Therapy (DPT)
- Students submitting issues/requests
  - Please contact your Course Director first for assistance.
- Staff/Faculty submitting issues/requests
  - Please directly email your program-specific Elentra contact(s) for assistance.
    - Justin Preciado- jpreciado@westernu.edu
    - Karen Hutton-Lopez- klopez@westernu.edu
Master of Science in Physician Assistant Studies (MSPA)
- Students submitting issues/requests
  - Please contact your Course Director first for assistance.
- Staff/Faculty submitting issues/requests
  - Please directly email your program-specific Elentra contact(s) for assistance.
    - Erika Magana- maganae@westernu.edu
    - Karen Hutton-Lopez- klopez@westernu.edu
Master of Science in Medical Sciences (MSMS)
- Students submitting issues/requests
  - Please contact your Course Director first for assistance.
- Staff/Faculty submitting issues/requests
  - Please directly email your program-specific Elentra contact(s) for assistance.
    - Karen Hutton-Lopez- klopez@westernu.edu

College of Osteopathic Medicine of the Pacific (COMP)- Oregon/California Campuses

Please submit your Elentra issue/request to the COMP team via their ticketing instance:
- Service Catalog - PreClinical (westernu.edu)

College of Pharmacy (COP)

Please directly email your college-specific Elentra contact for assistance.
- copcurriculumsupport@westernu.edu

College of Podiatric Medicine (CPM)

Please submit your Elentra issue/request to the CPM team via their ticketing instance:
- Service Catalog - CPM Services (westernu.edu)

College of Veterinary Medicine (CVM)

Students submitting issues/requests
- Please contact your Course Leader directly first for assistance.
Staff/Faculty submitting issues/requests
- Please directly email your college-specific Elentra contact(s) for assistance.
  - Caren Tse- ctse@westernu.edu
  - Frank Sesma- fsesma@westernu.edu