To place a call, pick up the handset and enter the phone extension (4-digit) or if calling an outside number dial 9 and then 1 and the full 10-digit number (e.g. 9-1-909-469-5432)
Or try one of the alternatives below:
Redial Last Number
- Press Redial button on your Cisco desktop phone, to redial on your primary line
- To redial on another line, press the line button first.
Dial On-Hook
- Enter a number when the phone is idle
- Lift the handset or press one of these:
- Call
- Headset button
- Speakerphone button
- Select button
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New Call Indicators:
- A flashing amber session button
- An animated icon
and caller ID
- A flashing red light on your handset
To answer the call you can use one of the following options:
- Lift the handset
- Press the flashing amber session button
- Press the Answer softkey
- Press the unlit headset button
- Press the speakerphone button
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To decline a call you can use one of the following options:
- Press the Decline softkey, while the call is ringing
- Press the Divert softkey, this redirects an individual call to voicemail
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While talking on the phone you will hear a slight beep when you get another call
- Press the flashing amber session button to answer the second call
- Note: Answering the call will put the first call on hold automatically
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To place a call on hold:
- Press the Hold button
- The hold icon appears, and the session button flashes green
To resume a call:
- Press the flashing green session button or Resume
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To forward all calls received:
- On your Cisco desktop phone, press Forward All
- Look for confirmation
on the top left corner of your phone screen
- Enter a phone number or enter 5399 to forward all calls to voicemail
To cancel call forwarding:
- Press the Forward Off button
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