Cisco IP Phone 8841 – Quick Reference User Guide

Phone Layout

# Item Description
1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red)
2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings
3 Programmable feature buttons

Your phone provides quick access to your phone lines, features, and call sessions:

  • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons
  • Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or (when not being used for an active call) initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button

Buttons illuminate to indicate status:

  • Green, steady: Active call or two-way intercom call
  • Green, flashing: Held call
  • Amber, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group
  • Amber, flashing: Incoming call or reverting call
  • Red, steady: Remote line in use (shared line or Line Status)
  • Red, flashing: Remote line on hold
4 Softkey buttons Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen
5 Navigation and Select buttons The Navigation cluster and Select button allows you to scroll through menus, highlight items and select the highlighted item
6 Release button Ends a connected call or session
7 Hold/Resume button Places an active call on hold and resumes the held call
8 Conference button Creates a conference call
9 Transfer button Transfers a call
10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit
11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit
12 Headset button Toggles the headset on or off. When the headset is on, the button is lit
13 Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number)
14 Volume button Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook)
15 Contacts button Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories
16 Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information
17 Voicemail button Calls voicemail server so that you can retrieve voicemails.
18 Back button Back button allows you to move back in the menu.
19 Handset Allows you to take a call by lifting the handset.


Article ID: 143628
Tue 5/31/22 9:06 AM
Fri 9/29/23 1:44 PM