How to Use and Setup your Cisco Unity Voicemail

Quick Links

• Initial Setup / First Login
  • On-Campus (Cisco Phone)
  • Off-Campus (Personal Phone)
• Checking Voice Messages
  • From Cisco Desk Phone
  • From Personal Phone
  • Reply to a Message
  • Forward a Message
• Voicemail Button Shortcuts
  • During Message Playback
  • After Message Playback
• Updating Voicemail Settings
  • Change Your PIN (Voicemail Password)
  • Change Your Recorded Name
  • Record a Greeting
  • Enable or Disable a Greeting

 

Initial Setup / First Login

To Configure Cisco Unity (From Cisco Phone)

• Step 1 Press the Message button.  
• Step 2 Enter a PIN (password). (Default PIN 14253)
• Step 3 Please follow system instructions for the following:
  • Record your name
  • Record your greeting
  • Set up a new PIN (password) (4 digits or more)
  • When asked about the directory setup, press # to continue
  • WAIT until you hear “You Have Finished Enrollment” then hang up

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To Configure Cisco Unity Voicemail (From Off Campus)

• Step 1 Dial 909-632-1071
• Step 2 Press the * when you hear the greeting.
• Step 3 Enter your 4-digit extension and press #
• Step 4 Enter the (Default PIN 14253)
• Step 5 Please follow system instructions for the following:
  • Record your name
  • Record your greeting
  • Set up a new PIN (password) (4 digits or more)
  • When asked about the directory setup, press # to continue
  • WAIT until you hear “You Have Finished Enrollment” then hang up

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Checking Voice Messages

To Check Messages from your Cisco Desk Phone

• Step 1 Press the Message button and log on.
• Step 2 Press 1 to hear new messages or press 3 to review old messages.
• Step 3 Use the following keys to manage your messages and to control playback.

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To Check Messages from outside the office

• Step 1 Dial 909-469-5399
• Step 2 When the greeting begins to play, Press *
• Step 3 Enter your ID (4-digit extension or mailbox number), then press #.
• Step 4 Enter your PIN (password) then press #

OR

• Visit voicemail.westernu.edu and sign-in with your normal username and password
  • Please note this link is only accessible from on-campus or while connected to VPN

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To Reply to a Message

• Step 1 After listening to the message, press 4
• Step 2 Record your reply
• Step 3 Press # to send the reply or press 1 for message options
  • Message Options are the same as above
• Step 4 Follow the Cisco Unity conversation to handle the original message

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To Forward a Message

• Step 1 After listening to the message, press 5
• Step 2 Follow the Cisco Unity conversation to address the forwarded message
• Step 3 Press # to forward the message as is, or press 2 to record an introduction, or press 3 for message options
• Step 4 Press # to forward the message as is or press 1 for message options
  • Message Options are the same as above

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Voicemail Button Shortcuts

Use these keys anytime during any changes

• * Cancel or Back Up
• # Skip or Move Ahead

Use These Keys During a Message

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Use These Keys After a Message

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Updating Voicemail Settings

Change Your PIN (password)

• Step 1 Press the Message button and log on with with current ID and PIN
• Step 2 Press 4 > 3 > 1
• Step 3 Enter a new PIN (password) and press #
• Step 4 Enter the new PIN (password) again to confirm it and press #

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To Change Your Recorded Name

• Step 1 Press the Message button and log on with with current ID and PIN
• Step 2 Press 4 > 3 > 2
• Step 3 At the tone, record your name, press # to end recording or press * to keep the current recording.

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To Record a Greeting

• Step 1 Press the Message button and log on with with current ID and PIN
• Step 2 Press 4 > 1 > 1
• Step 3 After Cisco Unity plays your current greeting, press 1 to re-record it, or press 3 to record a different greeting, choose the greeting, and then rerecord it.

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To Enable or Disable a Greeting

(You can enable or disable only your alternate greeting by phone.)

• Step 1 Press the Message button and log on with with current ID and PIN
• Step 2 Press 4 > 1 > 1
• Step 3 After Cisco Unity plays your current greeting, press 2 to enable or disable your alternate greeting.
  • Note: When your alternate greeting is enabled, it overrides all other greetings.

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