How to Update Zoom

Zoom Update 5.0 - Action Required by May 30th

The below matrix shows possible scenarios of devices that need to update to zoom 5.0 prior to May 30th and the steps that need to be taken. Please contact Technical Support if you have any issues.

  WesternU Owned Device Personal Device
Apple/Mac Laptop Update pushed 5/1/2020 to all WesternU Apple/Mac laptops (Version 5.0)

Issues? Contact TechSupport		 Update Via Zoom Client in Menu Bar
Right Click > Check For Update

Issues? Contact TechSupport
Windows Laptop

Update pushed 5/6/2020 to all WesternU laptops that have connected to Global Protect at least once since 4/14/2020 (Version 5.0)

Update can also be installed from WesternU's Software Center

Issues? Contact TechSupport

Update Via Zoom Client in Task Tray
Right Click > Check For Update

Issues? Contact TechSupport

Checking Zoom for the Update - Windows

You can can check for an update in two ways:

  • By right clicking the Zoom icon in the taskbar and clicking "Check for Updates"
  • Within the Zoom App Home tab by left mouse clicking on your Initals/Picture and clicking "Check for Updates"

Checking Zoom for the Update - Mac OS

  • Within the Zoom App Home tab by left mouse clicking on your Initals/Picture and clicking "Check for Updates"

Cannot Check for Updates?

If you are on a WesternU device and the option to check for updates does not appear, please contact TechSupport for assistance with uninstalling the application. Further versions will allow you to use the "Check for Updates" feature. 

If you are on a personal device and cannot check for updates, you will need to uninstall the application and install the latest version:

MacOS

Open the Finder and navigate to the Applications Page (Shift+Command+G > Applications). Right-Click Zoom and select Move to Trash

Windows

Open the Start Menu (Windows Key) and click the Settings Wheel in the bottom right, then select Apps. Select Zoom and then Uninstall

Downloading the Latest Version

Zoom can be downloaded by following the below link. Once downloaded, run the file to install the latest version:

https://zoom.us/download

Issues? Need Assistance?

If you require assistance, feel free to contact us using the information below: 

Phone: (909) 469-5432
Email: techsupport@westernu.edu
Hours: Mon-Fri 7:30 am-5:30 pm Closed Saturday and Sunday

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