The below matrix shows possible scenarios of devices that need to update to zoom 5.0 prior to May 30th and the steps that need to be taken. Please contact Technical Support if you have any issues.
Update pushed 5/6/2020 to all WesternU laptops that have connected to Global Protect at least once since 4/14/2020 (Version 5.0) Update can also be installed from WesternU's Software Center Issues? Contact TechSupport
Update Via Zoom Client in Task Tray Right Click > Check For Update Issues? Contact TechSupport
You can can check for an update in two ways:
If you are on a WesternU device and the option to check for updates does not appear, please contact TechSupport for assistance with uninstalling the application. Further versions will allow you to use the "Check for Updates" feature. If you are on a personal device and cannot check for updates, you will need to uninstall the application and install the latest version:
Open the Finder and navigate to the Applications Page (Shift+Command+G > Applications). Right-Click Zoom and select Move to Trash
Open the Start Menu (Windows Key) and click the Settings Wheel in the bottom right, then select Apps. Select Zoom and then Uninstall
Zoom can be downloaded by following the below link. Once downloaded, run the file to install the latest version:
https://zoom.us/download
If you require assistance, feel free to contact us using the information below:
Phone: (909) 469-5432 Email: techsupport@westernu.edu Hours: Mon-Fri 7:30 am-5:30 pm Closed Saturday and Sunday