URL: canvas.westernu.edu
LMS FAQ's: https://cetl.westernu.edu/learning-management-systems-lms/
Colleges Using Canvas: COP, CGN, MSHS & CDM (Trial)
How do I get help with Canvas as an instructor and as a Student?
You can get help with Canvas by using the Help menu. Depending on your user role, the Help menu generates a list of resources to help you with Canvas. Canvas displays links according to roles in all enrollments; for instance, if you are enrolled as a student, but have at least one course with an instructor-based role, the Help menu will show you links available to students and instructors.
Under Global Navigation >> Click Help >>
There are five default links for help on Canvas:
- Search the Canvas Guides: Search the Canvas Guides for information about features inside of Canvas
- 24/7 Chat with Canvas Support (Faculty): 24/7 LIVE support with Canvas for Faculty
- 24/7 Canvas Phone Support Online: Contact Canvas Support over phone through the hotline number (877-269-6023).
- Create WesternU Support Ticket: You will receive an email upon ticket submission, and with subsequent updates, from Online Ed.
- Report a Problem: Submit problems with Canvas to our support team
- Training Services Portal: Access Canvas training videos and courses