Tags canvas



Colleges Using Canvas: COP, CGN, MSHS & CDM (Trial)

How do I get help with Canvas as an instructor and as a Student?

You can get help with Canvas by using the Help menu. Depending on your user role, the Help menu generates a list of resources to help you with Canvas. Canvas displays links according to roles in all enrollments; for instance, if you are enrolled as a student, but have at least one course with an instructor-based role, the Help menu will show you links available to students and instructors. 

Under Global Navigation >> Click Help >>

There are five default links for help on Canvas:

  • Search the Canvas Guides:  Search the Canvas Guides for information about features inside of Canvas
  • 24/7 Chat with Canvas Support (Faculty): 24/7 LIVE support with Canvas for Faculty
  • 24/7 Canvas Phone Support Online: Contact Canvas Support over phone through the hotline number (877-269-6023).
  • Create WesternU Support Ticket: You will receive an email upon ticket submission, and with subsequent updates, from Online Ed.
  • Report a Problem: Submit problems with Canvas to our support team
  • Training Services Portal: Access Canvas training videos and courses
Request Service


Service ID: 41571
Thu 1/16/20 3:08 PM
Tue 5/14/24 7:09 AM