Change or Reset WesternU Password

Quick Link: Can’t access your account? Forgot password?

FYI Regarding Password Changes

Password changes are required every 365 days, you will receive automated messages from TechSupport@westernu.edu when your password is 30, 7, and 1 day away from expiring. Once your password has expired, access to all WesternU services will be disabled until the password has been updated. 

Once your password has been updated, you must re-configure your accounts and accesses to use your new password. This includes, but is not limited to the following:

  • Devices on the WiFi
    • You will need to "Forget" the network and sign in using your new password
  • WesternU computer accounts
    • Desktops: Users on a desktop computer will need to restart their computer and sign in using their new password
    • Laptops: Laptops will continue to use your old password until the laptop is updated by connecting to the WesternU network. This can be completed in a few ways:
      • Visiting WesernU campus, connecting to the network either via the Wi-Fi or an Ethernet Cable, and logging in with your new password
      • While off campus: You will need to connect to Globalprotect, lock the screen (WIN+L) and logging in using your new password.
        • If you experience issues updating your laptop password while off-campus please contact TechSupport
  • Email Clients
    • It is recommended to delete and re-add your WesternU email account to your mobile devices to ensure you continue to send/receive emails with no interruptions 

Can't Sign In After Changing your Password?

If you are experiencing issues signing in to WesternU services with your new password, you may need to wait up to 30 minutes to allow the servers to sync the new password. If you continue to experience issues 30 minutes after updating your password, please contact TechSupport using the information in the Need More Assistance? section. 

Staff, Faculty, and Current Students

I know my current password

  • If you are signed in to a WesternU computer, you can reset your password by pressing Ctrl+Alt+Delete and clicking "Change a password". Please note the computer must be restarted and signed in to with your new password to resume normal access/functionality of WesternU app and services. 
  1. In a web browser, access https://go.westernu.edu
    1. Log in using your full WesternU email address and current password
      1. If your password has expired, follow the prompts on the page to update it
  2. Once logged in, click the Settings wheel in the top-right
  3. Select Change your password
  4. Follow the prompts on this page, when selecting a new password be aware of the password requirements below:
    1. Must be at least 8 characters long
    2. Must contain at least 3 of the following:
      1. Lowercase letter
      2. Uppercase letter
      3. Number
      4. Symbol
    3. Cannot contain your name
    4. Cannot match any of your previous passwords

 

I do not know my current password

  1. In a web browser, access 
    1. If the page logs you in, select your initials or picture in the top-right and select sign out. Once signed out, access https://go.westernu.edu once again
  2. At the login page, click the link Can’t access your account? Forgot password?
    1. Enter your email address in the User ID: field and complete the CAPTCHA.
    2. Click Next
  3. You will need to verify your identity using 2 of the ways listed on this page
    1. Alternate Email: This will send an email with a code to the listed address
    2. Text/Call mobile phone: This will text/call the number listed and provide a code
  4. Once verified, the system will have you create a new password
  5. Please be aware of the password requirements:
    1. Must be at least 8 characters long
    2. Must contain at least 3 of the following:
      1. Lowercase letter
      2. Uppercase letter
      3. Number
      4. Symbol
    3. Cannot contain your name
    4. Cannot match any of your previous passwords

New Student Passwords

Incoming students have passwords that are automatically set up for their accounts. These passwords are temporary meaning after the first successful login (Normally at go.westernu.edu), a new password must be created. The formula for the password is below:

  • Capitalized First Initial
  • Birth Month (In two digits)
  • Lowercase Last Initial
  • Capital "S"
  • Birthyear (In four digits)
  • The symbol "#"

Student – “Charlie Brown” with a Date of Birth of 11/12/1987 would get a password of C11b12S1987#

After the first login, users will be prompted to create a new password for their account following the below requirements:

  1. Must be at least 8 characters long
  2. Must contain at least 3 of the following:
    1. Lowercase letter
    2. Uppercase letter
    3. Number
    4. Symbol
  3. Cannot contain your name

Alumni and External Accounts

Please contact TechSupport at (909) 469-5432 when you are near an internet-enabled device. After a quick verification process a technician will assist you in resetting your password.

The TechSupport office is open from 7:30am-5:30pm Monday-Friday. TechSupport is not open on weekends or holidays.

Need more assistance?

Please contact TechSupport at (909) 469-5432 when you are near an internet-enabled device. After a quick verification process a technician will assist you in resetting your password.

The TechSupport office is open from 7:30am-5:30pm Monday-Friday. TechSupport is not open on weekends or holidays.

 

 

Details

Service ID: 33794
Created
Tue 3/5/19 4:06 PM
Modified
Thu 9/16/21 9:22 AM