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1. Verify that you're using the correct username and password
2. Double check that the correct server is selected
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Once you've entered your username and password and clicked the "Server" button, you should be on the "User Authentication" window.
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Click the drop-down arrow next to "Server address", and verify that the server says:
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If the server is incorrect, you can manually type in the server address by double-clicking on the text in that space.
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Once logged in, it will remember this server address, so you won’t need to enter it the next time you use the program.
3. If you're receiving the below "Fatal startup error" message when launching the OCHIN Scanning software
- Navigate to C:\rsbatchdata\ and delete the file called obrsbatch.dat.
- If you would like assistance with this, please call Tech Support at (909) 469-5432.
- Close/reopen OCHIN Scanning, and it should bring you to the login screen successfully.
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1. Click the scanner icon next to the Scan Queue drop-down menu, then select "Twain".
2. Click the down-pointing arrow next to "Source".
3. On the "Select Source" window that opens, click on "PaperStream IP fi-7160", then click the Select button.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=9992a071-d4b1-44e9-aa34-572ca690fb20.png)
4. Choose HIGH/LOW from the Scan Queue drop-down menu as appropriate.
- If you're unsure of which Scan Queue to select, please talk to your Front Office Lead.
5. You should now be ready to begin scanning.
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1. Click the gear icon next to the Format drop-down menu.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=ec550368-6194-443e-8c5d-7573d1179260.png&beidInt=320)
2. Click "Modify current format."
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=dbc7d8d0-7622-42b4-8bfa-039505e4b973.png&beidInt=320)
3. Change it to "One document" and click OK.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=19a86416-da80-4fea-9824-bae516654986.png&beidInt=320)
- You should now be able to index multi-page documents without being forced to click the Append button between pages.
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![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=be69aa93-d0ba-4827-8484-6a3670d362da.png&beidInt=320)
- Typically, a message like this means there is another scanning software open/in use in the background.
- For example, if you were scanning documents outside of OnBase using the Fujitsu scanning software, then went into OnBase, the scanner may still be "busy" under the Fujitsu software.
- Also, another user could be logged into the computer in the background and have the Fujitsu scanning software still open.
- Closing out all open scanning software (including OnBase), then reopening OnBase and attempting to scan again, should fix this issue.
- If this fails, try restarting the computer, then scanning into OnBase again.
- If the issue still is not resolved after a restart, check under the Control Panel > Programs and Features to look for any unusual scanning related software.
- For example in ticket 26110717, "Scanner Central Admin Agent" and "Software Operation Panel" by PFU Limited were interfering with OnBase.
- After uninstalling and rebooting the computer, OnBase scanned successfully.
Please call Tech Support (x5432) for assistance with uninstalling software.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=d22b19fe-742e-4ab5-93ba-518697fe95cd.png&beidInt=320)
- If, after the above, you're still getting the same message in OnBase, check Task Manager to see if "Thunking WIA APIS from 32 to 64 Process" is running.
- This appears as a window with the words "What do you want to scan?" at the top.
- Stopping/restarting the Print Spooler under Services fixes this issue.
- Scanning into OnBase worked properly after restarting the Print Spooler.
- This may need to be done on a per user basis on the PC.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=ca0a0d77-d43f-4e08-babc-934207377306.png&beidInt=320)
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