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"Error 500 - Internal Server Error" when accessing YOU Portal

Body

Question

How do I resolve the "Error 500 - Internal Server Error" when accessing YOU Portal (you.westernu.edu)?

Resolution

This problem can be resolved by Clearing the Broswer Cache. (click on the link for instructions)

Additional Troubleshooting

You can confirm this is a local browser rather than a YOU Portal issue by attempting to access the YOU Portal in a different broswer or using Incognito Mode (Chrome).

Details

Details

Article ID: 74276

Created

Thu 3/21/19 3:38 PM

Modified

Thu 3/21/19 3:40 PM