Install Network Printers in macOS via Self-Service+

This guide will assist you with installing a network printer on a WesternU macOS device. 

• Submit request to add Network Printer to Self Service+ click here

Step 1: Connect to the Network

Ensure your Mac is connected to the organization's network via Wi-Fi or Ethernet. Network printers are only accessible when you are connected to the WesternU network.

Step 2: Open Self-Service+

1. Click on the Launchpad in the Dock or open the Applications folder.
2. Locate and open the Self-Service+ application.

Step 3: Find the Printer

1. In the Self-Service+ application, navigate to the Printers category.
2. Look for the printer you need to install—each network printer has a label with its network name. If you're unsure of the name, contact TechSupport for help.
3. If the printer is not listed, contact TechSupport and we can add the printer to Self-Service+.

Step 4: Install the Printer

1. Click on the printer you want to install.
2. Click the Install Printer button.
3. Wait for the installation to complete. This may take a few moments.

Step 5: Verify Installation

1. Open System Settings (or System Preferences on older macOS versions) from the Apple menu.
2. Click Printers & Scanners.
3. Ensure the newly installed printer appears in the list.

Troubleshooting

• Ensure you are connected to the WesternU network.
• If the printer does not appear in Self-Service+, restart your Mac and try again.
• If the printer installation fails, contact TechSupport for assistance.