Steps for Addressing Elentra Off-Campus Login Issue- Spectrum Customers

Overview

• Reports have been received from users who are experiencing difficulty logging into Elentra from off-campus internet service providers (ISP). A potential solution for users who are Spectrum internet customers has been aligned and is listed below.
• If you are an administration, staff, or faculty member experiencing an issue with access and the below steps do not immediately provide a resolution, a known solution that has been identified is connecting to the university's virtual private network (VPN), GlobalProtect, first before attempting access. Please see this article to learn how to use and configure GlobalProtect: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=71961

Step-by-step

1. Click the three dots in the top right corner of the Google Chrome browser window. 

2. Click settings in the drop down menu near the bottom of the list.

3. Click Privacy and Security in the new page that opens.

4. Click the Security tab right above Site settings

5. Change DNS provider to Cloudflare (1.1.1.1).

Additional Information

• If you have been referred to this article via a support ticket, please confirm your resolution or continued issue by updating the ticket. We are currently still confirming the resolution of a source issue and require your valuable feedback.
• If you do not have a current ticket and require assistance, please submit that ticket here, and we will work to resolve your issue.