Body
Question
How do I connect my PC Laptop or Tablet to the TV screen wirelessly in Study/Breakout Rooms?
Step-by-step instruction
(1): Turn the TV on and confirm that PC/HDMI 2 is selected through the input selection on the TV or the remote control.
(2): Type in the URL on your device's web browser's address bar (as listed on the bottom left as shown "Visit: http://.........." ) and take note of the 4-digit pin code for Step #8.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=5e7aa979-8209-4068-abde-c023c0bcb289.JPG&beidInt=320)
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=a831507d-1422-4341-915b-de80d3ac5b40.png&beidInt=320)
Please note: the following examples should appear on your PC Laptop or Tablet .
(3): Click the button Start Presenting. Click OPEN to approve the page to open the Crestron AirMedia program.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=19849c65-054c-4ddb-a323-fcb7df31824a.png&beidInt=320)
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=1c5221f4-b0a0-43b6-9bc9-729aa071f792.jpg&beidInt=320)
(4): If this is your initial visit to this Study/Breakout room or have deleted the Crestron files; click the WINDOWS button to download the necessary software to your PC Laptop/Tablet. Momentarily, the necessary software will be downloaded.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=0b8e8aab-8969-4c2c-9913-fbb3d284ca44.png&beidInt=320)
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=782e4480-065d-45ff-ad29-567adb6182c4.jpg&beidInt=320)
(5): Once downloaded. the program should start immediately. If not, visit your Downloads folders and Double-Click on the Icon to install the software.
(6) Click the Crestron AirMedia icon to open the program. The program will search for that specific location.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=f7dfe5fc-05e2-4d5b-8da3-bc8b8587f730.jpg&beidInt=320)
(7) Type in the correct 4-digit pin code from Step #2 and press enter. Your PC Laptop/Tablet will begin the process to connect wirelessly.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=50a92a23-97ac-4f04-b649-2e61023e6477.jpg&beidInt=320)
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=3b76ce4b-50c3-460b-834b-96b29fded863.jpg&beidInt=320)
(8) Your PC Laptop/Tablets contents should start to appear on the TV screen. (You will notice a YELLOW boarder on your screen and the PLAYING indication at the bottom right which is an indication the process is functioning properly)
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=a7dccefb-4631-419b-b8fb-a103511609a6.jpg&beidInt=320)
Presentation Completion and Disconnection
Once you have completed the presentation and wish to disconnect properly, please complete the following steps:
(1): Press the Disconnect button and your PC Laptop/Tablet content should disappear.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=81d88507-1c14-44ac-b7a7-7720054a25e8.jpg&beidInt=320)
(2) You will notice the LOGGED OUT indication and the original Crestron/QR Code screen should appear on the screen.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=c7de2bf9-8ba1-404b-8c60-4f7c2662b9fd.jpg&beidInt=320)
Error Message Troubleshooting
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=c68dcf05-236f-4dae-9efe-40f800ef29ad.jpg&beidInt=320)
Other notable Troubleshooting Techniques:
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Confirm that your device is also connected to the campus Wi-Fi (eduroam) and you are signed in correctly using your WesternU credentials.
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Double-check that the device you are trying to display has the latest updates (manufacturer and/or Windows).
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Please note: if you see a RED screen, please try another USB-C port. On a PC laptop, use the HDMI cable directly. For the USB-C port could be needed for power connection only (depending on the PC laptop model).
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The same 4-digit code may be entered twice to connect to AirMedia.