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Question
How do I re-enter my password after the 21-day expiration date?
Every 21 days, Microsoft requires that you re-enter your password if your account is added to the Mail app on iOS devices. This normally occurs with an pop-up message stating that you must re-enter your password for your account. Unfortunately with MFA, this pop-up will not regain you access to your account. Below are the steps to re-enter your password correctly.
Step-By-Step
- Enter the Settings app
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=6b9302a7-065a-46c9-95a1-1ec5184d0389.jpg)
- Swipe down and select Accounts and Passwords
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=9cb8de4d-8a95-4cd8-8b58-f815e896cc11.jpg)
- Find and tap on your WesternU account
- Tap Re-enter Password
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=2de0f033-fbba-4c03-8e14-ca5e30cfc7ac.png)
- Sign in with your WesternU Email Address and Current Password
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=d147334f-d0cb-4ae6-abdc-b3ac46b89c33.png)
- Check the box Don't ask again for 21 days. If using the Microsoft Authenticator App continue to the next step. If using a different MFA method, enter the text code or answer the call and continue with Step 9
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=3ca9c659-3137-4e86-9da9-081485869f72.PNG)
- When the notiication arrives for Authenticator, Long-Press the notification to get the Approve option
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=c31a02a3-0484-4e4b-af1c-4007477cdd93.PNG)
- Tap Approve. Allow the app to finish the sign-in process
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=f66decc1-da2f-4860-a8d2-319b2ba264cb.png)
- When prompted, tap Continue
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=eaf2be32-5181-4b4e-b1e4-51d4563aea22.png)
You will be brought back to the account page. If the message Re-Enter Password no longer appears, then you have succesfully signed in to your account! All your emails should begin syncing and working again within the next 5 minutes.
Video
Need Further Assistance?
If you require further assistance with re-entering your password, please contact TechSupport using the below information:
Hours: Monday - Friday: 7:30am-5:30pm, Weekends & Holidays: Closed
Phone: (909) 469-5432
Email: techsupport@westernu.edu