How to Access Epic (from WesternU)

Open a web browser and go to https://portal.ochin.info:

• Please note that the portal site can only be accessed while connected to the WesternU network (on campus, VPN, etc...).

Select the icon for the environment you're attempting to log into:

After selecting the environment, a file with the extension .ica should download in your browser.  Double-click to open it and initiate the Citrix session that will connect you to Epic:

• You may see the below message when first attempting to launch Epic:

• There is no need to enter an email or server address here to log into Epic; the Workspace app just needs to be installed.
  • Simply click the box next to "Do not show this window automatically at logon," then click Close.

• Note: If the Citrix session does not launch after you double-click on the .ica file, or you receive an error message stating “unable to open .ica file” or "This file does not have an app associated with it," you probably don't have Citrix Workspace installed.

• Please reference the below article for installation instructions:
  • How To: Remove and Install Citrix Client(s)
• Citrix Workspace is also available via the Citrix Download site (click here), and if using, should be the most up-to-date version.

When presented with the login screen, enter your 5-6-digit unique Epic ID and password:

• Note: Always confirm the environment you are logging into is correct! This information can be found at the top of the login screen as well as the top banner once you have logged in.

If logging in for the first time, you will be prompted to change your password:

• "Old password" in this context is read as "current." 
  • If you are receiving your login information from Epic Support, you would type your current temporary password in the "Old password" field, and then type your preferred password twice.
• The minimum complexity requirements for your Epic password are as follows:
  • Eight characters
  • One letter (uppercase or lowercase)
  • One number
  • One special character (!@#$%^&*)

Once in the system, confirm you are in the correct environment and begin using the system:

Common Issues/Questions:

• I changed my password in Production, but it's not working in Support:
  • Support copies down the Production environment weekly.  If you've changed your password in Production in the last week, it may not have updated yet in the Support environment
  • The Production-Support relationship is one-way.  No changes in SUP will ever affect Production, and anything in SUP will be overwritten by the next Production copy-down.

• I can't log into REL:
  • Your REL account is separate from your Epic production account.  If you need to access REL for a specific reason (i.e. feature/enhancement testing) contact the EHR admins and your account can be configured for use.

• I don't remember my old password and it won't let me type in a new password until I do:
  • "Old password" in this context is read as "current." 
  • If you are receiving your login information from Epic Support, you would type your current temporary password in the "Old password" field, and then type your preferred password twice.

• It says my password cannot be used:
  • The system will store the last five passwords used and will not allow you to reuse any one of those five until they drop off the list.