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"Error 500 - Internal Server Error" when accessing YOU Portal
"Error 500 - Internal Server Error" when accessing YOU Portal
Tags
you
portal
internal
server
error
Question
How do I resolve the "Error 500 - Internal Server Error" when accessing YOU Portal (
you.westernu.edu
)?
Resolution
This problem can be resolved by
Clearing the Broswer Cache
. (click on the link for instructions)
Additional Troubleshooting
You can confirm this is a local browser rather than a YOU Portal issue by attempting to access the YOU Portal in a different broswer or using Incognito Mode (Chrome).
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Details
Article ID:
74276
Created
Thu 3/21/19 12:38 PM
Modified
Thu 3/21/19 12:40 PM
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Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=74276&SIDs=2243">https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=74276&SIDs=2243</a><br /><br />"Error 500 - Internal Server Error" when accessing YOU Portal