Question
How do I connect my MacBook to the TV screen wirelessly in Study/Breakout Rooms?
Step-by-step instruction
(1): Turn the TV on and confirm that PC/HDMI 2 is selected through the input selection on the TV or the remote control.
(2): Type in the URL on your browsers search bar (as listed on the bottom left as shown "Visit: http://.........." ) and take note of the 4-digit pin code for Step #8.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=e12d63a1-f623-45e0-a72b-3979ba41c44d.png&beidInt=320)
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=a831507d-1422-4341-915b-de80d3ac5b40.png&beidInt=320)
Please note: the following examples should appear on your MacBook .
(3): Click the button Start Presenting. Click Allow to approve the page to open the Crestron AirMedia program.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=032e1e0a-7980-4703-832c-6035e11abfec.jpg&beidInt=320)
(4): If this is your initial visit to this Study/Breakout room or have deleted the Crestron files; click the Mac button to download the necessary software to your MacBook. Click Allow to approve download.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=d1456911-3df4-4ddf-88aa-d17e5b18f069.jpg&beidInt=320)
(5): Once downloaded, double-click the AirMedia dmg file (ex. lower right corner, as pictured) to start the installation process of the software. Double-click the AirMedia dmg file in the Downloads folder.
Double-click the Crestron AirMedia icon to open the program.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=9cc8ad96-b171-463f-96dd-0686119ce15d.jpg&beidInt=320)
A GuestCrestronAirMedia icon will appear on the desktop.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=0a0ad53b-2c80-4616-94b3-05e1109ea52f.jpg&beidInt=320)
(6): Once downloaded, the following request should appear. Click OPEN to install the software.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=95e67b18-a0e1-4631-8fe5-2949f177ece3.jpg&beidInt=320)
(7): Desktop Application Permissions: Click Agree and OK.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=9e71c6d4-3d4a-49a8-a206-528abfbf60a3.jpg&beidInt=320)
(8): Please follow the directions closely. A Crestron AirMedia window will appear giving directions for Screen Mirroring using Apple AirPlay. At the top taskbar, click the AirPlay icon and select the AM-200# associated with the Study/Breakout room you are located in.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=2d2f1731-6a43-44ce-9d58-4b8d1b88c340.jpg&beidInt=320)
(9): Type in the correct 4-digit pin code from Step #2 and press enter.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=6d8ec454-e920-4242-be6c-8d3dea729beb.jpg&beidInt=320)
(10): Your MacBook and contents should start to appear on the TV screen. If you wish to show your content at FULL SCREEN, press fn+F on your keyboard or click VIEW desktops taskbar and select ENTER FULL SCREEN.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=37fbaa3d-8a3e-4d34-9cc4-b14920095865.png&beidInt=320)
Presentation Completion and Disconnection
Once you have completed the presentation and wish to disconnect properly, please complete the following steps:
(1): Press the Disconnect button and your MacBook content should disappear and the original Crestron screen should appear on the screen. Or click on the AirPlay icon and select the AM-200# associated with the Study/Breakout room you are located in.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=c4fc3435-ba01-4794-a070-5c4beb67906d.jpg&beidInt=320)
(2): Right-click the GuestCrestronAirMedia icon on your desktop and select Eject for complete disconnection and the icon will be sent to your Trash icon for you to empty.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=f3cdb929-d6f9-4a9b-96d2-f9f5b5a57f29.jpg&beidInt=320)
Error Message Troubleshooting
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A message that says “Unable to verify AirMedia Certificate” or “No Receivers Detected” may appear. Type in the URL# (from Step #2) in the above window as listed above. After clicking enter, immediately click on the AirPlay icon to get the drop-down screen and select the AM-200# associated with the Study/Breakout room you are located in. Type in the correct 4-digit pin code (from Step #2) and press enter.
![](https://support.westernu.edu/TDPortal/Images/Viewer?fileName=a34ab511-e4e7-4bfc-ba3c-55e757a4accb.jpg&beidInt=320)
Other notable Troubleshooting Techniques:
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Confirm that your device is also connected to the campus Wi-Fi (eduroam) and you are signed in correctly using your WesternU credentials.
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Double-check that the device you are trying to display is connected to AirPlay or Screen Mirroring depending on the MacOS or iOS version of the device being used.
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The same 4-digit code must be entered twice to connect to AirMedia
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If you choose to connect your MacBook (using the USB-C cable connected to the wall connection via the HDMI cable) and if you see a RED screen, please try another USB-C port and certain ports could be needed for power connection only.