Virtual Cranium/AR Companion App Access & FAQ

Download Instructions

1. On an Android or iOS device, visit this link.
2. Sign in to the website using the "Login" button at the top of the screen. Use your WesternU email and password.
3. Click on whichever app you'd like to download.
4. Tap "Install" to begin the download (note that these apps are rather large, and can take a little while to download).
   1. Virtual Cranium is only compatible with Windows, Mac, and tablets. The app may install to a phone, but the interface may be hard to read.
   2. The AR Companion app is only available on mobile phones and tablets. This is due to needing the camera.
   3. If the page says "this app is not available" for your device, check the troubleshooting steps in the FAQ below.
5. On Android:
   1. Once the APK file has finished downloading, tap "Open"
   2. When prompted, tap "Install" to begin installing the app on your device
   3. Wait for the installation to finish, then tap "Open" to run the app
   4. If desired, you can delete the downloaded APK file after the app has been installed.
6. On iOS:
   1. Tap the home button on your device to go back to the app grid
   2. The app will begin installing on your home screen and will show a "Loading" bar
   3. Once it is done installing, simply click the icon to launch the app
   4. If you encounter any issues with "Untrusted developer" see the Troubleshooting section below.
7. On Windows:
   1. Find the file that was downloaded by your browser. It may be in the default "Downloads" folder (or somewhere else if you chose a different place).
   2. Unzip the file by Right Clicking->"Extract All". Select a folder to unzip all of the files to.
   3. Inside the folder you extracted to, you'll see a file called "Virtual Cranium.exe". Click this file to launch the app.
8. On Mac:
   1. Find the file that was downloaded by your browser. It may be in the default "Downloads" folder (or somewhere else if you chose a different place).
   2. Mac files usually do not need unzipped, so just click on the downloaded file to open it and see inside.
      1. If you are using an older Mac device or your Mac does not automatically open the zipped file, try Right Clicking->"Open With" and seeing if you can extract the files.
   3. Inside the folder you will see a file called "3D Cranium. Click this file to run the app.

Troubleshooting

Problem: I am unable to log in to the App Hub web page.

Ensure that you are using the credentials for your WesternU email and the proper password. Make sure there are no extra spaces after your username or password. If you continue to have issues, contact Tech Support at (909) 469-5432 or techsupport@westernu.edu and say that you are having issues logging in with the LDAP system.

Problem: The web page says the app is incompatible with my device (and I'm using an iPad).

This often happens because the web browser on your iPad is set to "request desktop site", so the page thinks you are on a desktop. On Safari, this setting can be turned off in the menu shown below:

Problem: The web page says the app is incompatible with my device (and I'm not using an iPad).

Make sure the app you're trying to download is compatible with your device. Virtual Cranium is for Windows, Mac, and tablets, while the AR Companion app is for mobile devices and tablets only.

Problem: I installed the app on my iPhone/iPad but it says the developer is "untrusted" when I try to launch it.

This happens when you install an app from us the first time. You will need to go into Settings->General->Device Management and tap the button that says "Trust Western University of Health Sciences (ENT)". Try launching the app again and the message should be gone.

Problem: I installed the app on my iPhone/iPad but it says "the developer needs to update this app for newer versions of iOS".

This problem occurs when you are using an older version of the app. Please uninstall the app completely, then follow the download instructions at the top of the article to re-download.

Problem: I installed the app on my Windows/Mac device and there is a Configuration pop-up.

This is a window to let you choose the resolution you run the app at. If you don't know what resolution to choose, just leave the settings as the defaults. You can also choose to run the app as either Windowed or Fullscreen, and switch which monitor to display it on (if you have multiple). When you're done changing these settings, click the "Play" button at the bottom of the window to launch the app.

Need more Assistance?

For further assistance send an email to gamesupport@westernu.edu with details about the problem.