Enabling or Disabling the New Web Portal Experience

How to configure the new Zoom Web experience migration timeline

This setting allows Account owners and admins to have additional controls to manage the rollout of the new web experience for their organization. They can update their selection at any time during the transition period.

To configure the new Zoom Web experience migration timeline

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the General tab.
  4. Under the Other section, then New Zoom Web Experience migration timeline, select from the following options:
    • Follow Zoom's timeline: This is the default option. The account migrates on Zoom's scheduled date. No action required.
      • Enterprise (Direct sales channel) & Release Track (Feature Release Controls) customers: September 30, 2026
      • Indirect / Channel: October 31, 2026
    • Enforce now: When selected, all users are moved to the new web experience on their next login or page refresh. Users will not be able to switch back manually. Selection can be changed at any time during the transition period.
  5. If a verification dialog appears, click Confirm to verify the change.
  6. (Optional) To prevent all users in your account from changing this setting or any sub-settings, click the lock  icon, and then click Lock to confirm the setting.
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