Adobe Login Issues - Accounts established in March 2023 or After

Questions

  • Why do I have to switch profiles for Adobe?
  • How do I sign into my Adobe Creative Cloud account that was created after March 2023?

Answers

  • Acrobat and Creative Cloud are handled separately within the Admin Portals which is why you have to switch profiles. Accounts created in March 2023 or after can now use WesternU credentials instead of having separate log ins.
  • Please see the Step-by-step instructions below in order to log into your Adobe Creative Cloud account.

Step-by-step

Creative Cloud:

  1. To access your Adobe Creative Cloud account:  Log in using your WesternU credentials and then choose Western University of Health Sciences (see image below).

If you have followed the above step and are still unable to access your application(s), please contact TechSupport at (909) 469-5432 to verify that you have an active license.

Acrobat DC:

  1. Log out of your Creative Cloud account.  Open Adobe Acrobat DC, if the log in screen does not appear, click on Help and then the Sign In/Sign Out option.  Log in using your WesternU credentials, then choose AICCU - Western University of Health Sciences.


     
  2. If you have followed the above step and are still unable to access Acrobat, please contact TechSupport at (909) 469-5432 to verify that you have an active license.
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Details

Article ID: 158250
Created
Thu 4/4/24 2:54 PM
Modified
Tue 4/30/24 10:54 AM